If you’ve ever hopped on Amazon and found yourself filling your cart with stuff you don’t really need but can’t pass up at such a good price, you’re not alone.

Buyer’s remorse is something we’ve all experienced at one point or another, but what happens when you realize you don’t really need any of this stuff after all?

Thankfully, if your order hasn’t yet shipped and you placed the order pretty recently — within the past couple of hours, or up to 24 hours, depending on your chosen shipping speed — you may be able to cancel your order before it leaves one of the company’s giant warehouses.

Here’s how to do it on the Amazon website or mobile app.

How to cancel an Amazon order on the website

1. Go to the Amazon website and log in to your account.

2. Click Returns & Orders in the top-right corner of the homepage.

The Amazon website homepage, with the “Returns & Orders” option highlighted.
Click “Returns & Orders.” 
Stefan Ionescu

3. On the Your Orders page, find the order you want to cancel. Click the option to the right of the item that says Cancel items.

The “Your Orders” page on the Amazon website, with the “Cancel items” button highlighted.
Click “Cancel items.” 
Stefan Ionescu

4. On the next page, you may be told that your cancellation isn’t guaranteed, but there’s still no harm in trying. Click the dropdown that says Select Cancellation Reason, and select the reason for canceling the order.

5. Click Cancel selected items in this order.

The page to cancel an order on the Amazon website, with the “Cancel selected items in this order” button highlighted.
Cancel the selected items. 
Stefan Ionescu

6. From there, you’ll be sent to a confirmation screen and an email will be sent to you detailing your cancellation request. You’ll receive another email when it’s determined whether or not your order could be successfully cancelled.

How to cancel an Amazon order on the mobile app

1. Open the Amazon Shopping App on your iOS or Android device.

2. Tap the profile icon bottom menu.

3. Tap Your Orders.

The account info screen on the Amazon app, with the “Your Orders” option highlighted.
Tap “Your Orders.” 
Stefan Ionescu

4. Find and select the order you want to cancel.

5. Tap Cancel order.

The screen to cancel an order on the Amazon app, with the “Cancel order” option highlighted.
Tap “Cancel order.” 
Stefan Ionescu

6. Tap Cancel checked items.

The screen to cancel an order on the Amazon app, with the “Cancel checked items” option highlighted.
Cancel the items in the order. 
Stefan Ionescu

7. Just like on the website, you’ll then be sent an email confirming your cancellation request. When your cancellation is approved or denied, you’ll be sent another email.

Why can’t I cancel my Amazon order?

When you can’t see the Cancel items button on the Your Orders page on the website, it most likely means the order has already been shipped by Amazon. That means you’ll have to cancel the delivery instead.

1. Go to the Amazon website and log in to your account.

2. Click Returns & Orders in the top-right corner of the homepage.

The Amazon website homepage, with the “Returns & Orders” option highlighted.
Click “Returns & Orders.” 
Stefan Ionescu

3. On the Your Orders page, find the order you want to cancel. Click the option to the right of the item that says Track package.

The “Your Orders” page on the Amazon website, with the “Track package” button highlighted.
Click “Track package.” 
Stefan Ionescu

4. Click Cancel order.

The “Track package” page on the Amazon website, with the “Cancel this delivery” button highlighted.
Cancel the delivery. 
Stefan Ionescu

5. Click Cancel selected items in this order.

How to return an Amazon order if you can’t cancel it 

Of course, it’s always possible that your cancellation request is unsuccessful. Order cancellations may be rejected if the package has already been shipped, or if the item is from a third-party seller that does not allow (or promptly respond to) cancellation requests.

For the most part, Amazon has a pretty relaxed return policy, so you can always begin that process if your unwanted order does indeed get delivered to your door. If your order was sold and fulfilled by Amazon, you have up to 30 days (and longer during the holiday season) to return the item for a full refund.

If your item was sold by a third party on Amazon, you’ll need to check the seller’s return policy on their seller page, or you can contact the seller. For more detailed information on Amazon’s return policies, visit this Returns and Refunds support page.

Leave a Reply